customer service Archives - Excel Capital Management
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customer service Posts

Using Customer Surveys To Improve Customer Service
March 13, 2017 No matter what industry you are a part of, providing excellent customer service is essential when it comes to running a successful business. Sometimes things are going just right, and sometimes you hit some rough patches. In order to gauge where your business is in terms of customer satisfaction, customer surveys may be the perfect solution! Here are some tips on how to create and use customer surveys to improve [...]
in Successful Business, Uncategorized Back to Blog
Social Proof and Its Ability to Increase Sales
February 15, 2017 Have you ever noticed that a store or restaurant with a large crowd draws your attention? You figure that place must be good if so many people are willing to wait on line. How about when you go to purchase something online and checked to see which item had the most and/or better reviews? Those are examples of social proof. Social proof, also referred to as informational social influence, [...]
in Successful Business, Uncategorized Back to Blog
Small Business Strategy: Using Customer Reviews to Build Your Brand
December 1, 2016 As a small business owner, you certainly value customer feedback. Not only does it allow you to gauge the performance of you, your staff, and the quality of your products, it is also a great way to get the word out. Think of yourself as a consumer. Many times, before trying out a new product or making a purchase (especially online), you may decide to check out a few reviews [...]
in Successful Business, Uncategorized Back to Blog
Small Business Strategy: How To Compete with Larger Retail Chains
October 25, 2016 According to the Small Business Administration, “28 million small businesses in America account for 54% of all U.S. sales.” This means small business owners like you make up over half of all businesses in the United States. In addition, it is noted that, “Small businesses provide 55% of all jobs and 66% of all net new jobs since the 1970s.” So, how do you compete with the other half? [...]
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How to Increase Your Fall Sales at Farmers Markets
October 4, 2016 As we slip into Fall, the colder and shorter days mark the end of farmer’s markets season. Many agriculturalists may see a boost in business during this time due to a larger harvest. Here are some tips to make the most of your farmers market experience: Streamline and Organize Your BoothRemember that a table that is fully stocked is more appealing. Be sure to refill your product regularly and [...]
in Credit Card Cash Advance, Financing, funding, loans, Merchant Cash Advance, Small Business Financing, Successful Business, Uncategorized, uncollateralized funding Back to Blog
How Using a CRM System Can Help Manage Your Customers
September 21, 2016 Whether you choose to keep it analogue and stick with file folders and paper records, take the solely digital route, or do a mix of both, every business has a method of keeping track of sales, customers, and company goals. What is a CRM system? CRM stands for “customer relationship management.” If you engage with your clientele through social media; phone; email; snail mail; or flyers and other marketing materials, [...]
in Successful Business, Uncategorized Back to Blog

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