customer retention Archives - Excel Capital Management
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customer retention Posts

Using Customer Surveys To Improve Customer Service
March 13, 2017 No matter what industry you are a part of, providing excellent customer service is essential when it comes to running a successful business. Sometimes things are going just right, and sometimes you hit some rough patches. In order to gauge where your business is in terms of customer satisfaction, customer surveys may be the perfect solution! Here are some tips on how to create and use customer surveys to improve [...]
in Successful Business, Uncategorized Back to Blog
Small Business Tip: How to Reach New Customers
December 16, 2016 One of the main goals business owners typically have on their list is to spread their brand’s name and reach new and larger audiences. In an ideal world, you'd have a bottomless budget that you could dedicate to advertising and market research. From there you could find out the best way to fulfill your target audience’s needs and ways to expand your reach. Unfortunately, most small businesses don't [...]
in Financing, funding, loans, Successful Business, Uncategorized, uncollateralized funding Back to Blog
3 Tips To Improve Your Business’ Customer Retention Strategy
August 29, 2016 As important as it is to constantly grow your business’ target audience and attract new customers, it is equally, and at times, more important to ensure that your long-term and existing customers come back. Having a great customer retention strategy is essential to keep your business operating successfully and continuously generating revenue. Money aside, it is also the key to keeping customers happy and spreading the word about how great [...]
in Successful Business, Uncategorized Back to Blog

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